Shipping & returns

Plain terms, no small print games.

Shipping

Dispatch: orders leave our workshop within 1–2 business days.
Within India, retail orders: 3–6 business days. Flat ₹199, and free on orders above ₹2,500 — for carts of individual puzzles bought on the retail store.
Wholesale orders and the Start Your Own Business kit: shipping will be as per the actual shipping partner, whatever the order value — there is no flat rate and no free-shipping threshold. The partner's charge is confirmed once the order is packed and invoiced separately; your order total at checkout covers the goods only.
Outside India, retail or wholesale: 7–18 business days depending on destination. Shipping will be as per the actual shipping partner — we book whichever partner is best for your parcel's weight and destination, then send you their charge and the tracking number. Your order total at checkout covers the goods only.
Tracking: a tracking link is emailed the moment your parcel is handed to the courier.
Duties: import duties and local taxes on international orders are the recipient's responsibility.

Manufacturing defects: tell us within 7 days of delivery and we replace the item free, including return shipping.
Damaged in transit: send us a photo of the parcel and the puzzle within 48 hours of delivery and we will replace it.
Change of mind: unused puzzles in original packaging can be returned within 7 days. Return shipping is yours; the refund is ours, issued within 5 working days of the item reaching us.
Not returnable: custom or private-labelled bulk orders, and any puzzle that has been used or written on.

Refunds go back to the original payment method through Razorpay. Banks typically take 5–7 working days to post the credit after we issue it.

Email amar@villagersproduct.com with your order number and we will sort it out.