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Privacy Policy

Privacy Policy for Puzzlehouse

Puzzlehouse values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

1. Information We Collect

  • Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.
  • Device Information: We may automatically collect information about your device, including your IP address, browser type, operating system, and other technical details. This helps us improve our website’s functionality and user experience.
  • Usage Data: We collect information about how you interact with our website, including the pages you visit, the time spent on each page, and the actions you take, such as adding items to your cart.

2. How We Use Your Information

  • Order Processing: To process your orders, deliver your products, and communicate with you about your purchases.
  • Customer Support: To provide support, respond to your inquiries, and resolve issues related to your orders.
  • Personalization: To improve your experience on our website, including showing you relevant products and tailoring our website content based on your preferences.
  • Marketing: With your consent, we may send you promotional offers, newsletters, or other information that we think you might find interesting. You can opt-out of marketing emails at any time by following the unsubscribe link in our emails.
  • Legal Compliance: We may use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

  • Third-Party Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, website hosting, and analytics. These providers are obligated to keep your information secure and only use it for the specific services they provide.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner as part of the business transaction.

4. Cookies and Tracking Technologies

  • We use cookies and similar tracking technologies to collect and store information about your interactions with our website. This helps us improve your browsing experience, analyze website traffic, and deliver targeted ads.
  • You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

5. Your Rights

  • Access and Correction: You have the right to access, update, or delete your personal information at any time. You can manage your information by logging into your account or by contacting us at info@puzzlehouse.
  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us. Note that even if you opt out of marketing communications, we may still send you transactional emails regarding your orders.
  • Data Portability: If you are in the European Economic Area (EEA), you have the right to request a copy of your personal information in a structured, machine-readable format.
  • Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (such as for completing ongoing transactions or complying with legal obligations).

6. Data Security

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once we no longer need your information, we will securely delete or anonymize it.

8. Children’s Privacy

  • Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page, and the effective date will be updated. Your continued use of our website after any changes indicates your acceptance of the new policy.

10. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    • Email: info@puzzlehouse
    • Phone: 1800 891 2166
    • Address: Sangum Tower, Rohta Rd, behind SBI BANK, Nand Vihar, Meerut, Uttar Pradesh 250002